Terms of Use

. About Us

This website is operated by Pilasana, a European retailer of sportswear and accessories.
All references to “we”, “us”, or “our” refer to the company.
All references to “you” refer to the user or customer.

2. Use of the Website

You may use this website only for:

  • browsing our products,

  • placing legitimate orders,

  • accessing information we provide.

You agree not to:

  • use the site for any unlawful or fraudulent activity,

  • interfere with the security or functionality of the site,

  • copy, distribute, or misuse any content, images, or product descriptions,

  • attempt to access private sections of the site without authorization.

3. Account Registration

To place an order, you may need to create an account.
You are responsible for:

  • providing accurate information,

  • keeping your login details secure,

  • any activity that occurs under your account.

We may suspend or delete accounts that violate these Terms.

4. Product Information

We try to display product colors, details, and sizes as accurately as possible.
However:

  • colors may vary slightly due to screen settings,

  • product availability may change at any time,

  • we reserve the right to update, modify, or remove products without notice.

5. Prices & Payments

All prices are shown in Euro and include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time.

Payments must be completed through our secure payment partners.
If a payment cannot be processed, we may cancel the order.

6. Orders & Order Acceptance

By placing an order, you confirm that:

  • you are at least 18 years old,

  • the information you provide is complete and correct.

We reserve the right to refuse or cancel an order for reasons including:

  • product unavailability,

  • payment issues,

  • suspected fraud or misuse.

If your order is cancelled, you will be notified and refunded.

7. Shipping & Delivery

Delivery times are estimates and may vary due to:

  • carrier delays,

  • customs processes,

  • peak seasons.

Once the package is handed to the carrier, we cannot guarantee shipping speed.
You are responsible for providing an accurate delivery address.

8. Returns & Refunds

Our Return & Refund Policy applies to all purchases.
By using our site, you agree to read and follow that policy.

We may refuse returns that do not meet our conditions.

9. Intellectual Property

All content on this website—including images, logos, product designs, text, and graphics—is the property of Pilasana or its partners.

You may not:

  • copy,

  • reproduce,

  • modify,

  • publish,

  • or commercially exploit any content
    without our written permission.

10. Privacy & Data Protection

We process your personal data according to our Privacy Policy, available on this website.

By using the site, you consent to:

  • the collection,

  • processing,

  • and storage
    of your data as described.

We comply with European GDPR rules.

11. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for:

  • indirect or consequential damages,

  • delays or failures due to external events,

  • losses caused by misuse of the site or products.

Your use of the website is at your own risk.

12. Changes to the Terms

We may update these Terms of Use at any time.
Continued use of the website means you accept the updated terms.

13. Governing Law

These Terms are governed by the laws of Germany.
Any disputes will be handled by the courts of that country.